Policy Page
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Terms & conditions
Effective Date: 01 July 2026
Terms and Conditions for Hook & Hammer
Welcome to Hook & Hammer ("we", "our", "us"). These Terms and Conditions govern your use of www.hookhammer.net ("the Website").
By accessing or using this Website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the Website.
1. About Hook & Hammer
Hook & Hammer is a UK-based piano tuning and technical services business providing professional piano tuning, maintenance, repair, and related services.
This Website is intended to provide information about our business and enable potential clients to contact us regarding our services.
Business Name: Hook & Hammer
Business Type: Sole Trader
Business Owner: Abigail Hook
Website: https://hookhammer.net
Business Address:
42 Broad Street
Llandovery
Carmarthenshire
SA20 0AY
United Kingdom
Email: abi@hookhammer.net
2. Use of this Website
You agree to use this Website only for lawful purposes. You must not:
use the Website in any way that breaches applicable laws or regulations
knowingly introduce viruses, malware or other harmful material
attempt to gain unauthorised access to any part of the Website or its servers
interfere with the operation or security of the Website
use the Website for fraudulent or malicious purposes
We reserve the right to restrict or terminate access to the Website where misuse is identified.
3. Website Information
We make every reasonable effort to ensure that the information on this Website is accurate and up to date.
However, all information is provided for general guidance only.
Descriptions of services, qualifications, availability and geographical coverage may change without notice.
Nothing on this Website constitutes professional advice or creates a contractual relationship.
Submitting an enquiry through our contact form does not create a booking or contract for services.
4. Availability of Services
Our services are offered subject to availability.
We reserve the right to decline enquiries where appropriate, including where:
we are unavailable
the requested work falls outside our area of expertise
travel distances or other circumstances make the work impractical or
we believe accepting the work would be inappropriate.
Any agreement to provide services will be confirmed separately following discussion with the client.
5. Intellectual Property
Unless otherwise stated, all content on this Website, including but not limited to:
text
photographs
graphics
logos
branding
illustrations
downloadable materials and
website design
is the property of Hook & Hammer or is used under licence.
It is protected by UK copyright and intellectual property laws.
You may view and print pages for your own personal, non-commercial use.
You may not copy, reproduce, distribute, modify, publish or use any content from this Website without our prior written permission.
6. Links to Other Websites
This Website may contain links to third-party websites for your convenience.
We are not responsible for the content, availability, security or privacy practices of those external websites.
The inclusion of a link does not imply endorsement.
7. Contact Form
Our contact form allows you to send enquiries about our services.
When using the form, you agree that:
the information you provide is accurate
you will not submit unlawful, offensive or misleading content
you will not use the form to send spam or unsolicited marketing
Personal information submitted through the contact form will be handled in accordance with our Privacy Policy.
8. Limitation of Liability
While we take reasonable care to ensure the Website functions correctly and the information provided is accurate, we cannot guarantee that:
the Website will always be available
the Website will be free from errors
the Website will be free from viruses or other harmful components
To the fullest extent permitted by law, Hook & Hammer excludes liability for any direct, indirect or consequential loss arising from the use of, or inability to use, this Website.
Nothing in these Terms excludes liability that cannot legally be excluded under UK law, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.
9. Privacy and Cookies
Your use of this Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your information.
10. Changes to these Terms
We may update these Terms and Conditions from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
Continued use of the Website constitutes acceptance of the updated Terms.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you have any questions about these Terms and Conditions, please contact:
Hook & Hammer
42 Broad Street
Llandovery
Carmarthenshire
SA20 0AY
United Kingdom
Email: abi@hookhammer.net
Privacy Policy
Effective Date: 01 July 2026
Privacy Policy for Hook & Hammer
Hook & Hammer ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit https://hookhammer.net or contact us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business Name: Hook & Hammer
Business Type: Sole Trader
Business Owner: Abigail Hook
Website: https://hookhammer.net
Business Address:
42 Broad Street
Llandovery
Carmarthenshire
SA20 0AY
United Kingdom
Email: abi@hookhammer.net
2. The Information We Collect
When you complete our contact form, we may collect:
Your name
Email address (if provided)
Telephone number (if provided)
Company name (if provided)
Details of your enquiry
Any other information you choose to include in your message
When you visit our website, we may also automatically collect technical information, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referral source (for example, if you visited our website from Facebook, Instagram or another website)
3. How We Use Your Information
We use your personal information to:
Respond to enquiries submitted through our contact form
Communicate with you regarding our services
Prepare quotations where requested
Provide our services
Improve the performance and usability of our website
Understand how visitors use our website through Google Analytics
Maintain the security of our website
Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate Interests – to respond to enquiries and operate our business
Consent – where required, including for non-essential cookies such as Google Analytics
Legal Obligation – where required by law
5. Google Analytics
We use Google Analytics to understand how visitors use our website so that we can improve it.
Google Analytics may collect information such as:
Pages viewed
Time spent on the website
Device and browser information
Approximate location
Referral website
Anonymous usage statistics
Google Analytics uses cookies to collect this information.
These cookies will only be placed on your device where you have provided your consent through our cookie banner.
Google may process this information on servers outside the United Kingdom. Where this occurs, appropriate safeguards are used in accordance with UK GDPR.
6. Social Media Referrals
Visitors may arrive at our website from links published on platforms such as Facebook and Instagram.
These platforms have their own privacy policies and may collect information before you arrive on our website. Once you are on Hook & Hammer's website, this Privacy Policy applies.
7. Sharing Your Information
We never sell your personal information.
We may share your data only where necessary with trusted providers such as:
Our website hosting provider
Google Analytics
Email providers that deliver messages sent through our contact form
These providers process information only as necessary to provide their services.
We may also disclose information where required by law.
8. How Long We Keep Your Information
Enquiries received through our contact form are retained only for as long as necessary.
If your enquiry does not become a customer relationship, we will normally delete your information after 24 months unless we have a legal or legitimate reason to retain it.
9. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss.
Although we take reasonable steps to protect your data, no website or internet transmission can be guaranteed to be completely secure.
10. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Request restriction of processing
Object to certain processing activities
Request a copy of your information in a portable format where applicable
Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us at abi@hookhammer.net.
If you are unhappy with how we handle your information, you have the right to complain to the Information Commissioner's Office (ICO).
11. Cookies
Our website uses cookies.
Some cookies are essential for the operation of the website.
Where we use non-essential cookies, including Google Analytics, we will ask for your consent before placing them on your device.
You can also control cookies through your web browser settings.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reading their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on this page.
14. Contact
If you have any questions about this Privacy Policy or your personal information, please contact:
Hook & Hammer
42 Broad Street
Llandovery
Carmarthenshire
SA20 0AY
United Kingdom
Email: abi@hookhammer.net
Cookie Policy
Effective Date: 01 July 2026
Cookie Policy for Hook & Hammer
This Cookie Policy explains how Hook & Hammer ("we", "us", "our") uses cookies and similar technologies on www.hookhammer.net. It should be read alongside our Privacy Policy, which explains how we collect, use and protect your personal information.
1. What are cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function correctly, remember your preferences, improve website performance and, where you have given permission, provide anonymous statistics about how visitors use a website. Cookies cannot be used to run programs or deliver viruses to your device.
2. How we use cookies
Hook & Hammer uses cookies to:
ensure our website functions correctly
keep the website secure
remember your cookie preferences
improve the performance of the website
understand how visitors use the website so that we can improve our services
enable essential website features such as contact forms where applicable
We do not use cookies to collect sensitive personal information.
3. Types of cookies we use
Strictly Necessary Cookies
These cookies are essential for the operation of our website. Without these cookies, parts of the website may not function correctly. Examples include cookies used to:
maintain security
remember cookie consent choices
enable website functionality
These cookies do not require your consent under UK law.
Analytics Cookies (Optional)
These cookies help us understand how visitors use our website. For example, they may tell us:
which pages are visited most often
how visitors found our website
whether users experience errors
how long visitors remain on pages
Where analytics cookies are used, they are only activated after you have given your consent. Analytics information is normally collected in an aggregated form and is not used by us to identify individual visitors.
Functional Cookies (Optional)
These cookies remember choices you make, such as language preferences or other personalised settings. They improve your experience but are not essential for the website to operate. These cookies will only be used where appropriate and, if required by law, only with your consent.
Marketing Cookies (Optional)
At present, Hook & Hammer does not use advertising or behavioural marketing cookies. If this changes in the future (for example through Google Ads, Meta Pixel or remarketing services), this Cookie Policy will be updated and you will be asked for your consent before such cookies are placed on your device.
Third-party cookies
Some third-party services embedded within our website may place cookies. Examples include: Google Maps, YouTube videos, social media sharing buttons, online booking systems, payment providers. These third parties have their own privacy and cookie policies. We do not control these cookies. Where required by law, these cookies will only be activated after you have provided consent.
4. Managing your cookie preferences
When you first visit our website, you will be presented with a cookie banner allowing you to:
accept all cookies
reject all optional cookies
choose which categories of cookies you wish to allow
You can change your preferences at any time by selecting the Cookie Settings link available on our website.
5. Controlling cookies through your browser
Most web browsers allow you to:
view cookies stored on your device
delete existing cookies
block cookies
block cookies from particular websites
Please note that blocking all cookies may affect the functionality of this website. Information about managing cookies can usually be found in your browser's Help section.
6. Cookie retention
Some cookies are deleted automatically when you close your browser (session cookies). Others remain on your device for a defined period (persistent cookies). The length of time depends on the purpose of the cookie.
7. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in legislation, technology or our website. The latest version will always be published on this page with the updated effective date.
8. Contact
If you have any questions about this Cookie Policy or how we use cookies, please contact:
Hook & Hammer
42 Broad Street
Llandovery
Carmarthenshire
SA20 0AY
United Kingdom
Email: abi@hookhammer.net